Helpdesk Technician Level II Job at Physical Rehabilitation Network, Dallas, TX

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  • Physical Rehabilitation Network
  • Dallas, TX

Job Description

Position: Level II Helpdesk Technician

Pay: $20-24/hr

Remote ( Candidate MUST be located in one of the following states:
AR, DE, GA, IA, KY, MD, MI, NY, RI, VA, WI, AZ, CA, CO, FL, ID, IL, MN, MO, MT, NC, ND, NM, NV, OK, OR, SD, TN, TX, WA, WY)

PRN is seeking a highly skilled Level II Helpdesk Technician to join our dynamic IT team. The successful candidate will provide advanced technical support for our organization's Windows-based systems and software. This role will require strong troubleshooting skills, a customer-centric approach, and the ability to handle complex technical issues.

Responsibilities:

 

  • Advanced Troubleshooting:
    • Diagnose and resolve complex technical issues related to Windows operating systems, software applications, and network connectivity.
    • Troubleshoot and resolve escalated helpdesk tickets, providing timely and effective solutions.
    • Utilize advanced troubleshooting tools and techniques to identify and fix root causes of problems.
  • System Support:
    • Provide technical support for Windows 10 and 11 operating systems, including installation, configuration, and troubleshooting.
    • Maintain and update software applications, ensuring optimal performance and security.
    • Configure and deploy new hardware devices, such as desktops, laptops, and peripherals.
  • Network Support:
    • Troubleshoot network connectivity issues, including DNS, DHCP, and VPN problems.
    • Provide support for wireless networks and Wi-Fi connectivity.
    • Configure and maintain network devices, such as routers, switches, and firewalls (e.g., Meraki).
  • User Support:
    • Provide excellent customer service to end-users, explaining technical issues in clear and concise terms.
    • Train and educate users on software applications and IT best practices.
    • Assist with user account management and password resets.
  • Documentation:
    • Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and knowledge base articles.

Job Tags

Full time, Relief,

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