Job Description

We are seeking a mission-driven and design-minded leader to serve as Director, HR User Experience & Knowledge Management, a key role in elevating how employees experience HR at Stryker. This leader will own the vision and execution of intuitive, scalable digital HR experiences that empower our people to navigate their careers, manage life events, and access support seamlessly - all in service of our mission to improve healthcare through our customers. This leader will drive the design, structure, and delivery of digital employee experience and knowledge content across HR platforms, including Workday and ServiceNow. A critical part of this role will be partnering with Stryker's enterprise technology team to re-architect the ServiceNow platform - transforming it from a ticketing tool into a modern, extensible self-service experience that HR can continuously evolve. This role plays a vital part in enabling our people to focus on what matters most: supporting our customers in making healthcare better. Whether navigating a life event, managing a career transition, or seeking HR support, our employees rely on frictionless, clear, and compassionate digital experiences - and you'll be responsible for making that a reality. Leading a team focused on UX design, content strategy, and knowledge management, you will drive the creation of intuitive service experiences, , scalable content models, and modern self-service experiences that reflect our values and mission. Your work will ensure HR is not only accessible but truly supportive - helping every team member feel empowered and informed throughout their employee lifecycle. + Own and evolve the HR experience across tools like ServiceNow, Workday, and the employee portal. + Partner with technology team in informing, influencing and aligning on Stryker UX strategy and vision. + Lead experience mapping and service blueprinting across critical employee moments (e.g., onboarding, mobility, leaves). + Institutionalize employee listening, feedback loops, and usability testing as a core part of the product development lifecycle, ensuring all HR technologies are anchored in the real needs and expectations of the people they serve, with measurable outcomes tied to adoption, satisfaction, and service efficiency. + Partner with product teams to embed UX principles into platform development and release cycles. + Define a long-term vision for how HR engages, supports, and informs employees digitally - championing employee-centered design, simplicity, and accessibility at every touchpoint. + Ensure that ServiceNow's employee-facing portal, case management, and knowledge base capabilities are seamlessly integrated with HR processes and content. + Lead the development, organization, and maintenance of HR knowledge articles, guides, and service documentation. + Oversee the design and governance of HR knowledge architecture, ensuring the right content at the right time, in the right place - structured to drive self-service, reduce inquiry volume, and elevate employee confidence by using global standards for taxonomy, searchability, and lifecycle management of HR knowledge assets. + Collaborate with COEs and HR Ops to simplify policies and translate complex content into employee-friendly formats. + Build and manage a team in UX design, content strategy/management, and knowledge management. + Measure and report on the effectiveness of UX and knowledge tools using CSAT, search logs, and digital adoption metrics. + Stay informed of industry best practices and emerging tools in digital service delivery and self-service enablement. Qualifications: · Bachelor's degree in Communications, Information Systems, Human-Centered Design, or a related field. · 10+ years of experience in user experience, knowledge management, HR technology, or digital content strategy, 5+ years leading UX in a complex global environment. · Strong experience with ServiceNow HRSD, Workday Help, or similar platforms · Proven track record improving digital employee experiences, including self-service and support models · Experience leading content governance and cross-functional collaboration with HR, IT, and Communications · Proficiency with UX tools (e.g., Figma, journey mapping), analytics (e.g., Google Analytics, search data), and content platforms · Excellent communication, stakeholder management, and change leadership skills Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Job Tags

Temporary work, Flexible hours,

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