Job Description

Title: ServiceNow Developer

Location: 100% Remote

Duration: 6+ months

Responsibilities:

1. ServiceNow Platform Expertise

• Understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).
• Familiarity with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
• Experience with ServiceNow App Engine for custom applications.

2. Scripting & Development

• JavaScript (primary language for scripting in ServiceNow).
• Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).
• Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts .
• Service Portal development using AngularJS, HTML, CSS .
• Integration with third-party systems using REST/SOAP APIs .

3. Configuration & Administration

• Configuring Workflows, Flow Designer, and Automation Rules .
• Setting up Forms, Fields, and UI Actions .
• Managing Access Control Rules (ACLs) .
• Understanding Service Catalog & Request Management .

4. ITSM & ITIL Knowledge

• Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).
• Experience with SLA configurations and notifications .

5. Integration & Automation

• IntegrationHub for no-code/low-code integrations.
• Orchestration for automating IT tasks.
• MID Server for integrations with on-premise systems.

6. Performance & Troubleshooting

• Debugging tools like Script Debugger and System Logs .
• Optimizing performance of scripts and queries .
• Managing and maintaining Instance Health .

7. Security & Compliance

• Role-based Access Control (RBAC).
• Data protection and encryption.
• Compliance with governance frameworks.

8. Reporting & Analytics

• Creating Dashboards, Reports, and Performance Analytics .

Knowledge of CMDB reporting and SLA tracking .

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